Frequently Asked Questions
Everything you need to know about shopping with HOPE STHLM
What is the HOPE STHLM approach to sizing?
We believe style transcends gender. Many of our garments feature dual-size labeling, showing both men's and women's sizes, to encourage our customers to explore the full collection regardless of traditional gender labels.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery within the EU typically takes 2-4 business days, while international orders may take 5-7 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
You can return your items within 14 days of receiving your order. The products must be in their original condition, unworn, and with all tags attached. Please use the prepaid return label included in your package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer localized payment options such as Klarna, PayPal, and Apple Pay for a seamless checkout experience.
How do I care for my HOPE garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment label. We advocate for lower washing temperatures and air drying to preserve fabric quality and reduce environmental impact.
Do you restock items that are sold out?
While our seasonal collections are limited, we frequently restock our 'Core' essentials. You can sign up for a 'Back in Stock' notification on the specific product page to be alerted when your size is available.